SHIPPING AND TRANSPORT
When adding the item(s) to the shopping cart, the shopping cart gives the shipping cost to Spain and mainland Portugal by default or to the destination of the customer account, if registered.
You can also find out the shipping cost by country in the shipping cost calculator available for each item. In this calculator there is the possibility of knowing the shipping cost of the item separately or by adding items that are previously in the shopping cart.
To know shipping costs to the Canary Islands and the Balearic Islands, it is calculated in the purchase process, before making the payment, you can also know by registering previously.
For Spain and Portugal free shipping costs on purchases +80 euros.
The shipping cost calculation is made by weight or its equivalent in volume. Some orders cannot be automatically calculated by weight / volume or destination, in which case you must contact administration to make a personalized estimate.
In European destinations, Madeira, Azores, Corsica and Sicily are excluded, as well as the Isle of Man and the Channel Islands.
For shipments to the Canary Islands it is necessary to notify the recipient's DNI, NIE or CIF number,
requirement demanded by the island council. In the purchase form there is a box enabled
for this identification.
Bulky, heavy shipments or with isolated delivery addresses and islands in the territory
Spanish may carry an extra cost that will be notified to the customer before shipment.
The estimated shipping cost does not include customs costs in non-EEC destinations.
o Mainland Spain: 24 hours, starting at 12 AM following the confirmation of the
order. Balearic Islands from 3 to 5 business days. Canary Islands, from 5 to 9 business days.
o Mainland Portugal: 24-48 hours, starting at 12 a.m. M. After order confirmation. (Azores and Madeira, contact administration)..
order. Balearic Islands 3 to 5 business days. Canary Islands, from 5 to 9 business days.
o Zone A: Austria, Belgium, Germany, France, United Kingdom, Italy and the Netherlands: 5-7
business days. Ireland, Switzerland 5-6 business days.
o Zone B: rest of European countries: 10-12 business days.
o United States, Canada, Mexico, Australia, Brazil, Colombia, Argentina, Chile and Uruguay: 14-21 business days.
o Rest of countries: According to destination (consult with administration).
NOTE: Delivery times do not include customs procedures for destinations / orders that require it (non-EEC destinations).
Bulky or heavy items (+50 kg), as well as items that need to be
install glass or mirrors, it may take between 1 and 3 additional days, due to the work of the
glazier or by the delivery times in couriers of heavy packages.
Returns are accepted within fifteen working days of receipt provided that they have not been used, are returned in their original condition and have not been mistreated in any way that may have caused any damage to them.
The amount of the cost of the item sent will be refunded to the customer once the item is received in our warehouses, minus the cost of postage. If the reason for the return is a defect or defect of the article, or a particularity of the same that is not appreciated in the web, the shipping costs of the return will be assumed by the seller. Return process
Returns must be addressed to artesania-marroqui.com, calle Nao nº3 Pol. Ind. Palmones 11379 Los Barrios, Cádiz.
Within the peninsula and some addresses on the islands and abroad we can send the courier to pick up your order. To do so, please contact us by telephone or e-mail. To speed up the process, please indicate the order number and a note indicating whether you wish to exchange or return your order. If you have paid cash on delivery we also need an account number to pay the amount.
You can find here in this link an access to the withdrawal form that you must attach with the material that you are going to return.